Terms of use.

1. Who we are

InvoiceGrid is a registered business name of Planned Edge (ABN 17 386 962 357), 100 Nepean Highway, Aspendale VIC 3195. In these terms, "we" and "us" mean Planned Edge, and "you" means the business that uses InvoiceGrid and the people who use it for that business.

2. What InvoiceGrid does

With your permission, InvoiceGrid connects to your Xero organisation and brings in invoices and the customers they're for. Each day it checks invoices and handles routine follow-up.

InvoiceGrid sends invoices and reminders on your behalf, under your business name.

It sends them only to your own customers, about invoices you've raised. It doesn't send marketing, and it doesn't send messages to anyone else. Your customers' answers are shown to you and noted in Xero.

AI assists with wording and prepared work, within your settings and approvals. You remain in charge of business decisions. In InvoiceGrid, these are choices that need human judgement because they have a significant effect on your business or a customer.

3. Your account

You must be allowed to act for the business and to connect its Xero organisation. Keep your sign-in to yourself. You're responsible for what's done through your account, and you should tell us at once if you think someone else has used it.

4. Your customers and your messages

The invoices are yours, and so is the relationship with your customers. You confirm that the people InvoiceGrid writes to are your existing customers, and that you may contact them about their invoices.

You decide what goes out: you approve reminders, or you set the rules that send them. Don't use InvoiceGrid to send marketing, to contact people who aren't your customers, or to send anything misleading or threatening.

5. Your information

Your business information stays yours. We use it only to run InvoiceGrid for you, as the privacy policy describes. We don't sell it.

We don't use data from Xero, or information derived from it, to train or fine tune AI models. We require the same of our AI processing providers.

6. Price

Looking after your invoices is free. Some extra help may cost money. You'll see the price before you turn it on, and nothing is charged until you choose it.

7. Changes and availability

InvoiceGrid is new and will change. If we change these terms in a way that matters, we'll tell you by email and publish them here with a new effective date before they apply.

8. Ending

You can stop at any time by disconnecting Xero and asking us to close your account. We may suspend an account that breaks these terms, and we'll tell you why.

9. Liability

Nothing in these terms takes away rights you have under the Australian Consumer Law.

10. Law and contact

These terms are governed by the law of Victoria, Australia. Questions about them go to support@invoicegrid.com.au.